Terms & conditions.
These terms apply to the use of this website and to the services provided by Pillar & Mind Clinic. By booking an appointment or using the site, you agree to them.
Last updated: September 2026
Our services
Pillar & Mind Clinic (ABN 48 436 344 805) provides mental health assessment, therapy and support delivered by an Accredited Mental Health Social Worker. Services are provided via telehealth Australia-wide and through mobile, community-based appointments across selected areas of Brisbane, Logan and surrounding suburbs. We are an outpatient service and do not provide emergency or crisis care. Pillar & Mind Clinic is not a crisis service. If you or someone else is in immediate danger, call 000. For 24/7 crisis support, contact Lifeline on 13 11 14.
Appointments and bookings
Appointments can be booked online through Halaxy, by phone or by email. Booking an appointment reserves that time for you. New clients are asked to complete an intake and consent form before their first session. For clients under 18, a parent or guardian must provide consent, and we will discuss with you how information is shared between the young person and their family.
Fees and payment
Fees are published on our Medicare & fees page and may change from time to time with notice. Private appointments are payable at the time of the appointment through Halaxy. Sessions covered by an eligible Medicare referral are bulk billed; you are responsible for ensuring your referral is current and for letting us know if your circumstances change. Reports, letters and any travel fees for mobile appointments are quoted in advance.
Cancellations
Our cancellation policy forms part of these terms. In summary, we ask for at least 48 hours’ notice to change or cancel an appointment, and late cancellations or missed appointments may incur a fee.
Telehealth
Telehealth sessions are delivered through a secure video platform. You are responsible for ensuring you have a private space and a suitable device and internet connection. If a session cannot proceed because of technical difficulties, we will offer to continue by phone or reschedule at no additional cost.
Mobile and community-based appointments
Home, school and community-based appointments are available in selected areas and are subject to availability and a suitable, safe environment. Locations and any travel fee are confirmed before booking. We may decline or end a visit where the environment is not safe or appropriate for a session.
Confidentiality and privacy
Your information is handled in accordance with our privacy policy. Information is kept confidential and only shared with your consent, unless we are required by law to disclose it or there is a serious risk to your safety or the safety of someone else.
Website use
The content of this website is general information only and is not a substitute for individual assessment or advice. We take care to keep information accurate and current but do not guarantee its completeness. Links to third-party sites, including Halaxy, are provided for convenience and we are not responsible for their content or privacy practices. All content, branding and imagery on this site is owned by Pillar & Mind Clinic and may not be reproduced without permission.
Feedback and complaints
We welcome feedback about our services. If you have a concern, please contact us so that we can address it. You may also contact the Australian Association of Social Workers (AASW), which sets the standards our practitioner works to, or the relevant health complaints body in your state or territory.
Changes to these terms
We may update these terms from time to time. The current version is always available on this page.
Contact
Pillar & Mind Clinic
Email: [email protected]
Phone: 0434 491 145