Fees & access.
Clear and transparent from the beginning. Bulk billing is available with an eligible Medicare referral, and private appointments are available without a referral.
Support should be accessible.
Two simple ways to access support.
Fees are current as of September 2026.
Medicare, with an eligible referral
Bulk billed. No out-of-pocket session fee.
Sessions are bulk billed with an eligible Medicare referral, such as a Mental Health Treatment Plan from your GP. There is no out-of-pocket session fee.
- Requires an eligible referral, usually a Mental Health Treatment Plan from your GP
- Up to 10 eligible sessions per calendar year
- Telehealth and in-person sessions are both eligible
Private appointments
$190 per 50-minute session.
No referral required. Book directly and start whenever you are ready, with no limit on the number of sessions.
- Children, adolescents, adults and parent sessions
- Paid securely through Halaxy at the time of your appointment
- Some private health extras policies may provide a rebate; check with your fund
Not sure which option applies to you?
Get in touch and we can help you understand your options before booking.
Contact usEligible Medicare referrals.
As an Accredited Mental Health Social Worker, Mohammed is recognised by Medicare to provide therapy under the Better Access initiative. With an eligible referral you can access up to 10 individual sessions per calendar year. The most common referral is a Mental Health Treatment Plan (MHTP) from your GP. Psychiatrists and paediatricians can also refer.
Your GP will usually refer you for an initial course of up to 6 sessions. After these, you return to your GP for a review, and they can refer you for the remaining sessions available that calendar year.
At Pillar & Mind Clinic, sessions covered by an eligible referral are bulk billed. We claim the session directly from Medicare, so there is no out-of-pocket fee for you to pay. Without a referral, you are welcome to book a private appointment.
Getting started with a referral
See your GP
Book a longer appointment and ask about a Mental Health Treatment Plan. Your GP will assess whether you (or your child) are eligible.
Get your plan and referral
Ask your GP to address the referral to Pillar & Mind Clinic. Your GP can send it to us directly, or you can bring or email it.
Book your sessions
Book online or by phone. We will note your referral in Halaxy and track your remaining eligible sessions for you.
Attend, with nothing to pay
Bring your Medicare card details to your first session. Eligible sessions are bulk billed on the day.
How payment works.
Private session fees are processed securely through Halaxy at the time of your appointment. Card details are stored by Halaxy, not by the clinic website. Bulk-billed sessions are claimed directly from Medicare, so there is nothing for you to pay on the day.
| Item | Cost |
|---|---|
| Private appointment50 minutes, no referral required | $190 |
| Session with an eligible Medicare referralUp to 10 sessions per calendar year | Bulk billed |
| Mobile appointment travelA travel fee may apply for home, school and community-based visits. Confirmed with you before booking. | Depends on location |
| Reports and lettersSchool reports, treatment summaries and letters beyond standard GP correspondence. | Quoted in advance |
Mobile appointments may attract a travel fee depending on location. This is confirmed with you before booking.
Cancellation policy
Appointment times are reserved for you. If you need to change or cancel, please give at least 48 hours’ notice so the time can be offered to someone else.
- Less than 48 hours’ notice: 50% of the private session fee
- Missed appointment without notice: 100% of the private session fee
- Cancellation fees cannot be bulk billed or claimed from Medicare.
We understand illness and emergencies happen, so please contact us as soon as you can.
Read the full cancellation policyFees & access FAQ.
Do I need a referral to see you?
No. Private appointments do not require a referral and are $190 per session. An eligible Medicare referral, such as a Mental Health Treatment Plan from your GP, is only needed if you would like your sessions bulk billed.
Can my child get a Mental Health Treatment Plan?
Yes. GPs can prepare Mental Health Treatment Plans for children and young people. A parent or guardian usually attends the GP appointment with the child.
Does a Mental Health Treatment Plan expire?
Plans don’t expire, but the number of bulk-billed sessions resets each calendar year, and your GP needs to review the plan after the initial course of sessions before further sessions are referred.
What happens once my Medicare sessions for the year are used?
You are welcome to continue as a private client at $190 per session, or wait until your eligible sessions renew in the new calendar year. We will let you know in advance when you are approaching the limit.
Are parent-only sessions bulk billed?
Medicare rules for sessions attended without the referred client vary. We will let you know in advance whether a particular session can be bulk billed or is charged as a private appointment.
Is there a travel fee for mobile appointments?
A travel fee may apply for home, school and community-based visits depending on location. We confirm any travel fee with you before the appointment is booked, so there are no surprises.
Are reports and letters included?
GP correspondence required under a Mental Health Treatment Plan is included. Longer reports for schools, NDIS or other purposes are quoted in advance and are not covered by Medicare.
Questions about eligibility or fees?
We’re happy to talk through Medicare, bulk billing and payment before you book. Send an enquiry or call us during business hours.